✅ These instructions apply to Google Chrome, Microsoft Edge, Brave, and other Chromium-based browsers.
📋 Step-by-Step Instructions
1. Open Developer Tools
Right-click anywhere on the page (ideally after attempting login).
Label 1: Select “Inspect” from the menu.
2. Go to the Network Tab
Label 2 : In the Developer Tools panel, click the “Network” tab.
3. Filter the Network Traffic
Label 3: In the filter bar, type:
saml-assessto narrow the list of network requests.
4. Locate and Select the SAML Request
Label 4: Click on the
saml-assessentry in the filtered results.
5. Open the Payload Section
Label 5: Click the “Payload” tab to inspect the form data.
6. Copy the SAMLResponse
Locate the field named
SAMLResponse.Label 6: Right-click the value and choose “Copy value”.
🔐 The SAMLResponse is a long Base64-encoded string that carries authentication data from your identity provider.
📤 Sharing with Support
Once copied, paste the SAMLResponse into your support ticket or email. Please share this securely, as it contains sensitive login information