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How to Capture and Share SAML Data for SSO Troubleshooting

If you have SSO issues, capture response data from your Identity Provider (IDP) and share it with your CSM for support.

Simona Ianniello avatar
Written by Simona Ianniello
Updated over 3 months ago


✅ These instructions apply to Google Chrome, Microsoft Edge, Brave, and other Chromium-based browsers.

📋 Step-by-Step Instructions

1. Open Developer Tools

  • Right-click anywhere on the page (ideally after attempting login).

  • Label 1: Select “Inspect” from the menu.

2. Go to the Network Tab

  • Label 2 : In the Developer Tools panel, click the “Network” tab.

3. Filter the Network Traffic

  • Label 3: In the filter bar, type: saml-assess to narrow the list of network requests.

4. Locate and Select the SAML Request

  • Label 4: Click on the saml-assess entry in the filtered results.

5. Open the Payload Section

  • Label 5: Click the “Payload” tab to inspect the form data.

6. Copy the SAMLResponse

  • Locate the field named SAMLResponse.

  • Label 6: Right-click the value and choose “Copy value”.

🔐 The SAMLResponse is a long Base64-encoded string that carries authentication data from your identity provider.

📤 Sharing with Support

Once copied, paste the SAMLResponse into your support ticket or email. Please share this securely, as it contains sensitive login information

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